About Us
China Life Insurance (Singapore) Pte. Ltd
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Established in 2015, China Life Insurance (Singapore) Pte. Ltd. is a licensed life insurer which is regulated by the Monetary Authority of Singapore. As part of China Life Insurance (Group) Company ("China Life") which is the largest state-owned financial insurance corporation in China, we are backed by its financial strength and established heritage^. For 20 consecutive years, China Life is a Fortune Global 500 company, ranking 40 in 2022. It is an influential global brand with a brand value of RMB 452.539 billion*.
Our parent company, China Life Insurance (Overseas) Company Limited ("China Life (Overseas)") is a wholly-owned subsidiary of China Life. It has grown to become one of the largest financial institutions in Hong Kong with a total asset value of HKD 463.1 billion (December 2022) and a total premium income of HKD 49.2 billion in 2022. China Life (Overseas) has extended its footprint in Southeast Asia region in recent years, and established subsidiaries in Singapore and Indonesia in 2015 and 2018 respectively. Its financial rating by Moody's was "A1" (insurance financial strength rating in October 2022) and by Standard & Poor's was "A" (long-term local currency issuer credit rating and insurer financial strength rating in December 2022).
As a socially responsible company, we are committed to offer value-added financial solutions to customers to fulfil their risk protection, retirement, wealth management, and legacy planning needs. We believe in giving back to society through our corporate social responsibility activities to make a positive impact on the community and our customers.Moody's has assigned insurance financial strength ratings (IFSR) of A3 to our company in November 2022. The outlook is stable. We have a network of 19 branches formed by strategic partnership of 2 banks, and 24 strategic partners formed by local and international brokerages, and wealth management companies. We have officially launched our Agency Channel. It aims to penetrate the local insurance industry and built a trusted and experienced team, equipped to provide utmost services to local clients and high net worth clients.
^ Note: The Fortune Global 500 ranking was accorded to our strong ultimate parent company, China Life Insurance (Group) Company. The Moody's and Standard & Poor's credit ratings were accorded to China Life Insurance (Overseas) Company Limited, our parent company.
* Source: Top 500 Most Valuable Chinese Brands 2022 by World Brand Lab
To find out about China Life Insurance (Overseas) Company Limited, please click here
Our Management Team
Lin Xiangyang
Chief Executive
Mr. Lin Xiangyang was seconded from China Life Insurance (Group) Company ("China Life") as the Chief Executive of China Life Insurance Singapore, and has also served as Vice President of China Enterprises Association (Singapore). Mr. Lin graduated with a Bachelor of Economics from Wuhan University.
Mr. Lin is an industry veteran with over 30 years of distinguished life insurance experience. Prior to this appointment, Mr. Lin was the Assistant General Manager (Agency Department) of China Life Insurance Company Limited, and successively served as the Deputy General Manager, Assistant General Manager and Sales Director of Fujian Branch. He has acquired a wealth of experience at China Life, a Fortune Global 500 life insurance company where he worked across several core functions such as business strategy and planning, sales force and agency management, group insurance as well as channel management. His management experience and skills were further harnessed and sharpened as he was one of the key personnel to develop and evaluate the management framework at China Life Insurance Company Limited. He also has extensive experience in formulating business strategies and business development models, acquiring and developing new distribution partnerships to accelerate business growth as well as in managing a large agency force.
Kevin Cai
Chief Actuary
An actuarial veteran with over 20 years of insurance industry experience, Kevin is the Chief Actuary of China Life Insurance Singapore and is approved by the Monetary Authority of Singapore as the company’s Appointed Actuary. He oversees Actuarial Valuation, Reinsurance, Capital Management, Product and Pricing.
Kevin is a Fellow of the Society of Actuaries of U.S.A, a Chartered Enterprise Risk Analyst, as well as a Fellow of the Singapore Actuarial Society. He holds a Master’s degree from the National University of Singapore.
Chen Ee Fang
Chief Investment Officer
Mr. Chen is the Chief Investment Officer of China Life Insurance Singapore, and he is responsible for overseeing the company’s investment management, establishing and enhancing investment governance framework and process, leading the company to increase its investment capability and standard.
Mr. Chen has extensive experience in consulting and developing investment solutions with institutions and distribution channels across Asian markets spanning sovereign funds, pension schemes, insurance firms, family offices, private banks, wealth managers and investment consultants.
He holds a Bachelor of Business Administration from the National University of Singapore.
Our Commitment to Customers
At China Life Insurance Singapore, we believe that customers are the core of our business. It is important that we act responsibly and in our customers' best interests.
We are committed to treat our customers fairly with the following:
- ● Making Fair Dealing a central principle in the way we conduct our business
- ● Offering products and services that are suitable to our customers' needs
- ● Providing quality advice and appropriate recommendations to our customers
- ● Giving clear and timely information to our customers to help them make informed decisions
- ● Handling complaints in an independent, effective and prompt manner
Enquires and Feedback
You can reach our Customer Care Representatives at (+65) 6727 4800 from Monday to Friday (excluding Public Holiday), or via email at customercare@chinalife.com.sg, or complete the Online Enquiry Form.
If we fall short of your expectation with our service and products, please let us know. We will acknowledge your complaint within 2 working days of receipt. You may be contacted by our team if further clarifications are needed.
We will provide a full response within 20 working days. If it takes longer than expected, we will keep you updated of the progress.
If you are not satisfied with the resolution, you may approach the Financial Industry Disputes Resolution Centre (FIDReC), an independent institution that resolves consumer financial disputes through mediation and adjudication, for further assistance. You may visit www.fidrec.com.sg for more information.